myspin Privacy Policy

1Introduction and Scope of the Privacy Policy

myspin is an online gambling platform operating under international licensing. We run slots, live casino, sports betting and poker services offered to eligible Malaysian players. This Privacy Policy is drawn up to explain our commitment to protecting the personal information you provide to us when using the myspin platform.

This policy applies to all users who register an account, make transactions, contact customer support or browse the myspin website at myspin.best. By registering or using myspin services, you acknowledge that you have read, understood and agreed to the terms set out in this document.

If you do not agree with any part of this policy, please stop using the platform and contact us for any further enquiries. You must be 21 years of age or older to use any myspin service.

2Information We Collect

myspin collects various categories of information depending on your interaction with our platform. This collection is done directly from you, automatically through website technology, or from permitted third-party sources.

Information you provide directly:

• Full name as it appears on your identity card (MyKad) or official identification document
• Date of birth for age verification purposes (21+ only)
• Email address and mobile phone number
• Current residential address
• E-wallet account numbers (Touch 'n Go eWallet, Boost, ShopeePay) or other payment information related to DuitNow, FPX and cryptocurrency
• Additional information submitted during the KYC verification process

Information collected automatically:

• IP address and general geographic location data
• Device information including browser type, operating system and screen resolution
• Log data such as access times, pages visited and actions taken within the account
• Cookie data and session identifiers (further details in Section 9)
• Deposit and withdrawal transaction records including the payment methods used
• History of betting and gaming activity on the platform

3Purposes for Using Personal Data

All information collected by myspin is used for legitimate and necessary purposes to enable the platform to function properly and to fulfil our legal obligations. These purposes include:

• User account registration and management
• Identity and age verification (KYC) in line with international licensing requirements
• Processing of deposits, withdrawals and other financial transactions
• Prevention of fraud, money laundering and other illegal activities
• Provision of 24/7 customer support services
• Monitoring of betting patterns for responsible gambling purposes
• Sending important technical communications relating to your account
• Continuous improvement of the platform and user experience
• Compliance with reporting obligations to the international licensing body

We do not use your personal data for third-party marketing purposes. Any promotional communications from myspin itself will include an option to unsubscribe at any time.

4Legal Basis for Data Processing

myspin processes your personal data on legal bases recognised under international data protection standards. Depending on the context of the processing, the applicable basis is as follows:

• Contract performance — Processing necessary to provide the myspin services you request, including account management and transactions
• Legal obligation — Compliance with AML/KYC requirements, financial reporting and directives from the international licensing body
• Legitimate interests — Fraud prevention, platform security and service improvement
• Consent — For optional promotional communications and non-essential cookie processing, which you may withdraw at any time

5Disclosure to Third Parties

myspin does not sell your personal data to any third party. However, in the context of legitimate platform operations, we may share your information with the following categories of parties:

• Payment processing providers — To facilitate transactions via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency (USDT, BTC, ETH)
• Technology service providers — Including cloud infrastructure providers, gaming platforms and analytics tools that support myspin operations
• Licensing and regulatory bodies — As required by our international licensing body for audit and compliance purposes
• Law enforcement agencies — When required by court order or direction from a lawful authority

All third parties that receive your data are required to comply with security and confidentiality standards equal to or higher than those we follow. Legally binding data processing agreements are established with each such third-party provider.

6Cross-Border Data Transfers

As myspin operates under international licensing, your personal data may be stored or processed on servers located outside Malaysia. Any such data transfer is carried out with appropriate safeguards in place, including:

• Use of internationally recognised standard data transfer agreements
• Transfers only to corporate bodies or countries that provide an adequate level of data protection
• Data protection impact assessments carried out prior to any material data transfer

7Data Retention Period

myspin retains your personal data for as long as necessary to fulfil the original purpose of collection, or for as long as required by law and licensing obligations. General data retention guidelines are as follows:

• Active account data — Retained for the duration your account is active and for the required period following account closure
• Financial transaction records — Retained for the minimum period set by the licensing body and international financial regulations for audit purposes
• KYC documents — Retained for the period required by the applicable AML/KYC requirements
• Support communication logs — Retained for a reasonable period for reference and service quality purposes

Once the relevant retention period has ended, your data will be securely deleted or fully anonymised in accordance with our data management procedures.

8Information Security

myspin implements a comprehensive information security framework to protect your personal data from unauthorised access, disclosure, alteration or destruction. The technical and organisational measures we apply include:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of data at rest for sensitive information
• Role-based access controls applying the principle of least privilege
• Multi-factor authentication for internal system access
• Continuous security monitoring and threat detection
• Regular security audits by qualified independent parties
• Data protection training programme for all myspin staff

In the event of a security incident that materially affects your personal data, we will notify you within the timeframe set by our incident response protocol and applicable licensing requirements.

9Cookies and Tracking Technologies

myspin uses cookies and similar tracking technologies to improve the user experience, maintain session security and analyse platform usage patterns. The categories of cookies we use are as follows:

• Essential cookies — Required for basic platform functions including session authentication and account security. These cookies cannot be disabled.
• Functional cookies — Store user preferences such as language and display settings for your convenience
• Analytic cookies — Help us understand how users interact with the platform for service improvement purposes

You can manage cookie settings through your browser settings. Please note that disabling certain cookies may affect the functionality of the myspin platform. myspin does not use third-party cookies for external marketing purposes.

10Your Rights as a User

As a myspin user, you have the following rights regarding your personal data. To exercise any of these rights, please contact our customer support team:

• Right of access — Obtain a copy of the personal data we hold about you
• Right of rectification — Request correction of inaccurate or incomplete information
• Right of erasure — Request deletion of data under certain circumstances, subject to our legal obligations
• Right to restriction of processing — Request that we limit how we process your data under certain circumstances
• Right to data portability — Receive your data in a structured, machine-readable format
• Right to object — Object to data processing based on our legitimate interests
• Right to withdraw consent — Withdraw previously given consent at any time without affecting the lawfulness of processing carried out before the withdrawal

We will process your request within a reasonable timeframe. If we are unable to fulfil your request for certain reasons, we will explain those reasons to you in writing.

11Privacy Policy Amendments

myspin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements or operational needs. Any material amendments will be communicated to you through:

• A prominent notice on the myspin.best homepage
• A notification email to the address registered to your account
• An in-account notice when you log in to the platform

The "effective date" at the top of this document indicates the latest version of the policy. Continued use of the myspin platform after an amendment takes effect will be considered your acceptance of the updated terms.

12Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or myspin's processing of your personal data, please contact us through the following channels:

• Email: [email protected]
• Live chat: Available 24/7 via the live chat icon on the myspin website
• Service language: Malay and English

Our customer support team operates 24 hours a day, 7 days a week and is ready to assist you with any matter relating to your account, privacy or data protection.